Refund policy
No confusion, no fine print games.
Before you book with us, you should know exactly what you're paying for and when a refund applies. This page covers both.
Here's the one thing to understand first. Visafy is a consultancy. Your payment covers our expertise, the work your consultant puts into your file, and the appointment booking process. We do not make visa decisions. That call sits entirely with the relevant embassy, consulate, or visa authority, and it always will.
Refunds we do offer
Missed appointment deadline
We commit to booking your visa appointment within the timeframe agreed when you sign up. If we fail to do that, you get a full refund of our fee. No conditions attached.
This only applies before an appointment is booked. Once your appointment is confirmed within the agreed window, the service has been delivered and this refund no longer applies.
Refunds we do not offer
A decision you disagree with isn't a service failure
If your application is refused, we do not refund our fee, and we want to be upfront about why. The outcome depends on your individual circumstances and on the judgment of the consulate or embassy reviewing your case, not on us. We complete the same thorough work on your file whether the result is a yes or a no, and that work is what you're paying for.
We'll tell you this plainly before you ever pay us. Nobody, including us, can guarantee a visa approval. What we can guarantee is that your case gets proper attention and real expertise, and that you're not handling it alone.
One exception: if you added the Visa Refusal Protection add-on at checkout, this changes. That add-on entitles you to a refund of your consultancy fee if your visa is refused. Full details are in the Add-on Terms.
What about third-party fees?
Costs like government visa fees, biometric or appointment centre charges, courier fees, or travel insurance go directly to those providers, not to us. We never hold that money, so it falls outside our refund policy entirely. Any refund from Visafy only ever relates to the fee you paid us directly.
Requesting a refund
Email info@visafy.com or call +44 113 547 4651 with your name and the service you booked. We'll verify eligibility and, where a refund applies, return it to your original payment method within 5 working days.