Optional add-ons, explained in plain language.

What you get

If your visa is refused after we have assisted you, this add-on entitles you to a full refund of the consultancy fee you paid us for that application. This is a deliberate exception to our standard Refund Policy, which does not otherwise offer a refund on a refusal.

Conditions (all must apply)

• The refusal relates to the application we assisted you with, and you send us a copy of your official refusal letter.
• You gave us accurate, complete and truthful information and documents.
• You make your request within 5 days of receiving your refusal.

What it does not include

The refund covers our consultancy fee only. It does not cover fees paid to third parties, such as embassy or consulate visa fees, appointment or biometric centre fees, or courier costs. These are set and collected by others and we never hold that money.

This add-on covers one refusal per purchase. It does not apply where the refusal results from something within your control, or from something you did not disclose to us, for example providing false or misleading information, missing your appointment, or withholding relevant immigration history.

What you get

Your file is moved to the front of our document queue. Once your appointment is booked and confirmed, we prepare and deliver your complete documentation within 24 hours.

What it does not include

This add-on speeds up our own work only. It does not speed up the embassy, consulate or appointment centre, and it does not make your visa more likely to be approved or processed faster by them.

The 24-hour turnaround begins from the moment we confirm your appointment booking, not from the time you paid. Your documentation depends on your confirmed appointment details, so priority preparation only starts once that appointment is in place. If you have not yet sent us everything we have asked for, the 24 hours begins once we hold both your appointment confirmation and all your documents.

What you get

We prioritise the search for your visa appointment and actively chase the earliest available biometric or appointment slot, including monitoring for cancellations and newly released slots.

What it does not include

Appointment availability is controlled entirely by the embassy, consulate or visa centre, not by us. What we promise is our best effort to secure the earliest slot we can for whichever country becomes available first.

What you get

We print your complete application file, organise it in the correct order and courier it to the address you provide, ready for your appointment or your records.

What it does not include

Delivery times depend on the courier and are outside our control. Please make sure the delivery address you give us is correct and complete, as we cannot be responsible for items sent to a wrong address you have provided. We take reasonable care with your documents, but we are not liable for delays, loss or damage caused by the courier beyond the steps we can reasonably take to help resolve it. Please check your file on receipt and tell us straight away if anything is missing.

What you get

We build your application around more than one planned trip, presenting your travel intentions so they support a request for a longer-validity, multi-entry visa. Showing a genuine pattern of intended travel, rather than a single one-off journey, can strengthen the case for a visa that lasts longer and allows more than one entry.

What it does not include

The length of validity, and whether a visa is single or multi-entry, are decided solely by the embassy or consulate. This add-on does not guarantee you will be granted a longer or multi-entry visa, and it does not guarantee your visa will be approved at all. You are paying for the additional work we do to present the strongest possible case, not for a particular outcome.